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FAQ

JEWELLERY CARE


I only use high quality Sterling Silver and Gold Vermeil jewellery findings to accompany my beads. I also include the following info on a little JEWELLERY CARE CARD that accompanies each order: The beads themselves are pretty hardy & may be up to 90 years old! It’s so important to me that your charms / jewellery live a loooong & happy life though so here’s a couple of lil pointers to help you both on your way: - I know the beads are insanely tactile but please resist the urge to roll them back and forth between your fingers. They’re very old & hand made & some of the inner edges aren’t quite as smooth as the outer. Rolling the beads back & forth can potentially wear through the thread over time. -Always try your best to remember to remove your charm/s before sleeping, showering, swimming & exercising & pop them in a safe space. -You can also prolong the brilliance of the gold plating by avoiding contact with harsh chemicals, perfumes and oils.




SHIPPING COSTS / DESTINATIONS


I OFFER FREE EU SHIPPING ON 4+ CHARMS. EU TRACKED SHIPPING: €8.50 INTERNATIONAL TRACKED SHIPPING (USA, CANADA, SOUTH AFRIC, AUSTRALIA & NEW ZEALAND): €15.20 PLEASE NOTE: Due to the rare nature of the glass beads, I post all of my jewellery with tracked shipping. Sometimes I only have 1-3 charms available in a certain colour and so I can't easily replace an item should it become lost in the post. I am happy to ship pretty much worldwide but the pandemic is currently making international shipping a lot harder / slower. Shoot me an email if shipping to your country isn't available. Please also note that I cannot be held responsible for any delayed or lost packages in the post. I always keep record of shipping/ tracking numbers in the event that you need to make a claim.




RETURNS POLICY / WARRANTY


I am a one woman show here at TF&TF working with unique vintage glass beads and am therefore unfortunately unable to offer any returns or exchanges. Thank you for your understanding. In the unlikely event that your jewellery item is defect or faulty (eg. arrives damadged in the post) then please contact me via email within 14 days of purchase and we can work out a replacement :)




PAYMENT METHODS


I accept: All major debit and credit cards Klarna **Paypal (Am currently unable to accept Paypal Payments until further notice because Paypal have currently restricted my access!)**




CUSTOM CHARMS / EARRINGS / ORDERS


It's just lil old me running TF&TF whilst co-wrangling my 1 year old! I can only physically make so many charms / earrings each week and sometimes wish I had an extra pair of hands. If you'd like to get in touch about commisioning a truly unique piece of jewellery please fire me over an email. I'm always excited about creating something special.




WHOLESALE ENQUIRIES


I am currently unable to take on any whole sale orders as I only have a very limited amount of vintage beads to work with and make everything myself!




GIFT PACKAGING :)


Please leave me a note when checking out if your item is a gift so that I can include a blank card and envelope for you to write on! It's also possible for me to send a gift directly. I will glady write a short message on your behalf: please include this in the NOTE's section when checking out if so!




WHY IS EVERYTHING 'SOLD OUT' OR CURRENTLY OUT OF STOCK?


If you’re unable to place a certain charm / item into your cart then it will most likely be available again at the next website restock. However, if a charm is labeled as ‘SOLD OUT’ then that unfortunately means that I don’t currently have any beads in that specific colour! Also important to note is that It's just lil old me running TF&TF whilst co-wrangling my 1 year old! I can only physically make so many charms / earrings each week but keep your eyes peeled on Insta as that's where I announce website re-stocks and custom jewellery slots!




'MIND' CHARITY DONATIONS


Creativity is what keeps me feeling fulfilled, helps to balance out motherhood and is generally so important for my overall happiness and mental wellbeing. I wanted to pay forward some of my gratefulness and good fortune because I know that 2020 has been a really really hard year for so many. There has been a lot of uncertainty and isolation and I know that this is adding to our collective levels of worry, anxiety and depression. Good mental health care is so important and yet it’s so often over looked by society and especially by governments. Based on this thread of thinking I’m choosing to donate €1 from every charm / piece to ' MIND'. A mental health support and awreness charity based in the UK. It’s also incredibly important for me to note and acknowledge that BAME people and communities are disproportionately more affected my mental health issues, the COVID 19 pandemic and a lack of mental health services. MIND is working more recently to highlight these disparities. ⁣⁣




BEAD HISTORY


You can read all about the exciting BEAD HISTORY AKA my fav thing here! :)




WHERE IS THE FLOWER AND THE FLEA BASED?


I'm based in Vienna, Austria, and make everything in my little home studio!




DO YOU ALSO SELL SILVER CLASPS / EARRING HOOKS?


YES- I don't want all you silver loves to miss out either! Unless otherwise specified on a ready made item then I can also provide Sterling Silver clasps and earring hooks. Just choose from the mandatory drop down option when adding an item to your cart. I will occasionally have Gold Vermeil 'only' drops though if items are pre made because 85-90% Customers purchase GV and it's sometimes necessary for me to make ready to ship items ahead of time!





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Still have a question for me?
Shoot me a message here. I aim to reply within 48 hours so please don't forget to check your pesky junk mail after a few days!